HostPapa Web Hosting

HostPapa is an independently owned hosting company based in Canada. While they’re relatively small compared to many of the other companies here, they launched back in 2006 and service hosting plans for over 200,000+ websites owners.

HostPapa Web Hosting Plans for Small Businesses

Much like a few of our other picks for the best hosting plans here, HostPapa is slightly geared towards providing hosting plans to small business owners.

Also like GreenGeeks, HostPapa focuses on providing eco-friendly hosting plans for their customers—as their hosting plans are powered by 100% renewable energy. They share, “We promote the development and use of wind & solar energy resources by purchasing green energy certificates to offset all the power we use in our data centers and offices. By putting equivalent clean energy back into the grid, we effectively reduce our carbon footprint and support renewable energy initiatives.”

Though HostPapa isn’t a large company, that may arguably be their greatest competitive advantage in the hosting industry. They provide very high-quality security and tech support to their customers at a level you’ll be hard-pressed to find with other plans. Now, let’s review HostPapa and see how they compare.

Performance

HostPapa-powered websites have average load times of around .759 seconds according to third-party testing, which ranks them right in the middle of the pack.

Uptime

HostPapa offers a 99.9% uptime guarantee, which comfortably places them in the top rung of plans for this category.

Customer Support

Customer support is one of the features that HostPapa is most proud of. They claim to have customer support members that truly care about their customers. Not only that, but they also seek to provide experienced tech support to help their customers answer important questions—with the goal of helping every customer make the best choices for their business.

HostPapa uniquely offers a 30-minute, one-on-one call with a “squad” expert to help new customers become familiar with the tools and features of their best hosting plans. Another helpful feature, is that they offer multilingual customer support in English, Spanish, French and German. Their customer support is available 24/7 and they can be reached through support tickets, phone, email and live chat. On top of that, they also offer an extensive knowledge base and library of self-help tutorials & videos for customers on any of their hosting plans.

It’s one thing to make promises about strong customer support—and it’s another thing to actually deliver. In HostPapa’s case, they really do deliver on their promise. They get high praise for their customer service, and this is often the top reason other customers so regularly refer people their way.

Pricing for HostPapa’s Web Hosting Plans

HostPapa offers three levels of shared hosting plans starting with their “Starter” plan and ending with the “Business Pro” plan.

The Starter Plan has an introductory price of $3.95/mo and the Business Pro Plan has an introductory price of $12.95/mo.

HostPapa Pricing for Hosting Plans (Screenshot)

To get the introductory pricing though, you must sign up for a three-year commitment. At the end of the introductory period, the renewal prices will be $7.99/mo and $19.99/mo. These renewal rates are far from the lowest-priced plans on our list, but their features do go above and beyond. Let’s take a closer look.

Here’s some of what HostPapa’s Starter Plan includes:

  • 2 Websites
  • 100 GB SSD Storage
  • Unmetered Bandwidth
  • Free Domain Name Registration
  • 100 Email Accounts
  • Email virus scanning
  • SpamAssassin spam protection
  • SpamExperts
  • 500 MB Individual Mailbox Storage
  • 5,000 MB Overall Mailbox Storage
  • Free Let’s Encrypt SSL
  • PHP 5.6, 7.0 (Choose Your Version)
  • WordPress (1-click setup)
  • Custom Cron Jobs
  • Enhanced SSD drives
  • Cloudflare Content Delivery Network
  • 2 Hosted Domains
  • DNS Management
  • Server firewall, Monitoring, and Intrusion Detection
  • Brute Force Detection
  • DDoS Attack Prevention and Responses

The Business Pro Plan includes many of the same features plus:

  • Unlimited Websites
  • Unlimited SSD Storage
  • Unlimited Email Accounts
  • 1,000 MB Individual Mailbox Storage
  • 10,000 Overall Mailbox Storage
  • Faster Premium Servers
  • Fewer Accounts on Server
  • Enhanced Performance
  • Unlimited Hosted Domains
  • Advanced Security Features
  • Domain Name Privacy Protection
  • Premium Wildcard SSL Certificate
  • Automatic Website Back up (1GB)
  • SiteLock Detect

There are some notable differences between the lowest and highest tier hosting plans with HostPapa. For example, the Business Pro plan includes a free SSL certificate and domain name privacy protection. Both of these additions significantly bring up the overall value of this hosting plan. The Business plan also provides an automatic website back up and faster servers.

All of the HostPapa hosting plans have something called “unmetered bandwidth.” While this sounds like freedom at first, unmetered doesn’t mean the same thing as unlimited. There are limitations to how much bandwidth your hosting plan will allow—so take a closer look at the details when you sign up.

HostPapa states that they won’t limit the amount of visitor traffic or content on your site, as long as your blog complies with their Terms of Service. They go on to say if your website demands too many resources though, they’ll notify you, take corrective action, or ask you to choose a hosting plan that better fits your needs and usage.

HostPapa’s terms of service are admittedly a bit ambiguous about this point, stating disruptive use as, “generating a daily, weekly or monthly volume of network traffic that is excessive in relation to amount of network traffic typically generated by HostPapa’s other clients who’ve purchased similar hosting services.”

HostPapa Notification No Limit to Website Traffic

Limiting bandwidth use is not uncommon with hosting companies, but it’s something to be aware of when searching for your best hosting plan.

If you expect a high level of traffic, or large volume of content to live on your site within a relatively quick period of time—you should start right away with their higher-tier hosting plans—or consider other hosting companies that offer unlimited (or higher) bandwidth.

For bloggers and small business owners looking for the best customer service, multiple websites and eco-friendly plans, HostPapa is worth looking into.

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